About acting in an appropriate, respectful and considerate way in the workplace.
Business writing is a highly visible, essential skill. Communication must be clear and concise.
When people’s ideas, decisions or actions are in opposition and find it hard to get along.
A most critical skill. Poor service leads to lost customers and lost revenue.
The ability to identify and manage own emotions and recognise the emotions of others.
The application of knowledge, skills, tools and techniques to meet project requirements.
Presenting information clearly and effectively is a key skill to getting a message or opinion across.
The ability to assess a situation, gather perspective, collect information & identify key issues.
Behaviours that focus on how people manage themselves in their work and personal life.
Effectively managing time on specific activities to increase efficiency & productivity.
The alignment of strategic organizational objectives with employee outputs.
Applying knowledge and understanding of Labour Law with reference to workplace policies.