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Skills Course

Problem Solving

Problem solving requires two distinct types of mental skill: analytical and lateral thinking. Analytical skills refer
to the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify
key issues that need to be addressed. Lateral thinking refers to the ability to solve problems through an indirect and
creative approach, using reasoning that is not immediately obvious and involving ideas that may not be obtainable by
using traditional step-by-step logic.

Individual & group bookings
Available online

The course has five (5) modules including a “Test your knowledge” assessment at the end of each module:

Module 1: The problem-solving environment
Module 2: Effective problem solving
Module 3: Problem solving tools
Module 4: Tool and form templates
Module 5: Case study

At the end of this course learners will have a better understanding of:

The barriers to problem solving

The skills required for effective problem solving, whole brain activity
The problem-solving process
The available tools for problem solving
Developing and weighing up alternative solutions and proactive thinking

The course has been designed especially for team leaders, managers, supervisors, and employees who want to improve their problem-solving skills.

The course includes a final assessment test as follows:

Creative design·

Multiple choice questions (x25)

Creative design

Pass mark 70%

Creative design

Learners have unlimited attempts

Creative design
A certificate issued upon passing the assessment

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