Skills Course

Problem Solving

Problem solving requires two distinct types of mental skill: analytical and lateral thinking. Analytical skills refer
to the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify
key issues that need to be addressed. Lateral thinking refers to the ability to solve problems through an indirect and
creative approach, using reasoning that is not immediately obvious and involving ideas that may not be obtainable by
using traditional step-by-step logic.

Individual & group bookings

Classroom-based

Available online

1-day

The course has five (5) modules including a “Test your knowledge” assessment at the end of each module:

✓ Module 1: The problem-solving environment

✓ Module 2: Effective problem solving

✓ Module 3: Problem solving tools

✓ Module 4: Tool and form templates

✓ Module 5: Case study

At the end of this course learners will have a better understanding of:

✓ The barriers to problem solving

✓ The skills required for effective problem solving, whole brain activity

✓ The problem-solving process

✓ The available tools for problem solving

✓ Developing and weighing up alternative solutions and proactive thinking

The course has been designed especially for team leaders, managers, supervisors, and employees who want to improve their problem-solving skills.

The course includes a final assessment test as follows:

Multiple choice questions (x25)

Pass mark 70%

Learners have unlimited attempts

A certificate issued upon passing the assessment

31 Princess of Wales Terrace

Parktown

Johannesburg

2193

GPS : -26.1779738, 28.0464528

CONTACT: Mr Bradley Aigner

EMAIL: bradley@thirdstream.co.za

TELEPHONE: 082 600 8401

145 Prince Road

Durban

4091

GPS : -29.8670195, 31.0412389

CONTACT: Ms Raylene Eksteen

EMAIL: raylene@thirdstream.co.za

TELEPHONE: 031 275 0410