Skills Course

Conflict Management Skills

Workplace conflict is common and may occur when people’s ideas, decisions or actions are in opposition or when people find it hard to get along due to differences in personal values of other reasons. Resolving disputes and disagreements at work is important for both employers and employees. Conflict becomes an issue when it cannot be resolved. It may cause the parties to become engaged in a battle that does not result in growth. The result of conflict is often negative energy, hurt feelings and damaged relationships.

Individual & group bookings

Classroom-based

Available online

1-day

The course has four (4) modules including a “Test your knowledge” assessment at the end of each module:

✓ Module 1: What is conflict management?

✓ Module 2: Causes of conflict

✓ Module 3: Dealing with conflict

✓ Module 4: Conflict resolution skills

At the end of this course learners will have a better understanding of:

✓ The importance of effective conflict resolution in the workplace

✓ The types and stages of conflict

✓ The five most common conflict resolution styles and when to use them

✓ How to increase positive information flow through non-verbal and verbal communication

The course has been designed especially for individuals who manage and resolve conflict in the workplace.

The course includes a final assessment test as follows:

Multiple choice questions (x25)

Pass mark 70%

Learners have unlimited attempts

A certificate issued upon passing the assessment

31 Princess of Wales Terrace

Parktown

Johannesburg

2193

GPS : -26.1779738, 28.0464528

CONTACT: Mr Bradley Aigner

EMAIL: bradley@thirdstream.co.za

TELEPHONE: 082 600 8401

145 Prince Road

Durban

4091

GPS : -29.8670195, 31.0412389

CONTACT: Ms Raylene Eksteen

EMAIL: raylene@thirdstream.co.za

TELEPHONE: 031 275 0410