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Skills Course

Business Etiquette

Business etiquette is the set of written and unwritten rules of conduct that
makes social interactions run more smoothly. It is about building
relationships with other people by acting in an appropriate,
respectful, and considerate way in the workplace.

Individual & group bookings
Available online

The course has four modules including a “Test your knowledge” assessment at the end of each module:

Module 1: Office Etiquette
Module 2: Email Etiquette
Module 3: Telephone Etiquette
Module 4: Personal Branding

At the end of this course learners will have a better understanding of:

The importance of good office etiquette in the workplace

Good and bad office habits
Why email etiquette is important
Why telephone etiquette is important
Standard etiquette practises which can be learned and practised daily

The course has been designed for individuals and teams who would like to learn more about professional workplace behaviour, creating a positive work environment, dealing with diversity, and representing the brand of the organisation in a professional manner.

The course includes a final assessment test as follows:

Creative design·

Multiple choice questions (x25)

Creative design

Pass mark 70%

Creative design

Learners have unlimited attempts

Creative design
A certificate issued upon passing the assessment

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